We only invite the best talents to be part of the Upcall community and provide continuous skill development to drive higher conversions. Read on to discover how our Quality Assurance process helps us ensure Upcallers are always getting better and driving results back to you.
1. RecruitmentScreening Interview
2. DevelopmentOnboarding Practice Reviewing
3. Quality assuranceHuman Review AI Assistance Internal Scoring
4. ReviewClient rating Feedback
Clients choose the call templates best suited to their needs.
Clients insert the necessary dynamic fields, FAQ and knowledge base.
Upcallers get access to the information needed to generate successful calls.
We monitor calls for buying signals, sentiment and specific keywords/phrases.
Specialists review calls for accuracy of the answers and notes taken by Upcalers