We only invite the best talents to be part of the Upcall community and provide continuous skill development to drive higher conversions. Read on to discover how our Quality Assurance process helps us ensure Upcallers are always getting better and driving results back to you.
3. Quality assurance
Human ReviewAI AssistanceInternal Scoring
Local Sales Professionals
with american accents, able to build rapport through an understanding of the local culture and geography.
Real Person to
We screen Upcaller’s
previous work history and background in client’s industry
5-10 years average sales experience
Matching Upcallers with clients
based on expertise, geography and campaign performance
Less than 3% of Upcallers are approved
Multiple levels of training and certification are required before making calls for clients
New Upcallers get time to practice and are reviewed before being officially approved to call on “live” campaigns
Ongoing development customized to each Upcaller based on individual QA scores and campaign’s needs
Realtime performance dashboard for each Upcaller to provide key data and results
Customize your company’s profile page and FAQ section on each campaign to provide main features, common topics and key selling points.
Fully Managed QA Team reviews calls
Upcall Accuracy Score
tracks tens of different data signals on each campaign
Artificial Intelligence Assistance
helps with call transcription and keyword analysis
Upcallers use our state of the art
dialer, script interface, and forms to conduct their calls for your campaigns.
Upcall tracks various metrics such as:
Upcall QA Process
Clients choose the call templates best suited to their needs.
Clients insert the necessary dynamic fields, FAQ and knowledge base.
Upcallers get access to the information needed to generate successful calls.
We monitor calls for buying signals, sentiment and specific keywords/phrases.
Specialists review calls for accuracy of the answers and notes taken by Upcalers
Thumbs up/thumbs down rating system.
Cite specific attributes you liked about a call.
Provide open-ended feedback on a specific call.
Tip to show an Upcaller they went above and beyond.
INSIGHTS ON EVERY CONVERSATION
Upcallers use our platform to make their calls. This means every keystroke, keyword and key result is tracked. You can login to the dashboard and see call details and other vital statistics whenever you want.
Data from your calls automatically provide list cleansing for bad numbers, person left and other list hygiene issues, as well as standardized disposition management for reporting and analyzing conversation results.
Turn Upcall into competitive advantage for your business